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Frequently Asked Questions
Find answers to common questions about Limitless Video
Categories
Getting Started
Credits & Billing
AI Models & Generation
Technical Support
Privacy, Security & Legal
Getting Started
What is Limitless Video?
What can I create with Limitless Video?
How is Limitless different from other AI video tools?
Which AI video models does Limitless support?
Do I need prior AI or video experience?
Is there a free trial?
How do I create my first video?
Credits & Billing
How do credits work and what do they cost?
Do credits expire?
What happens if a generation fails? Are credits refunded automatically?
How do I view invoices, VAT/GST, and past payments?
Do you offer student, nonprofit, or enterprise pricing?
What payment methods do you accept?
How do you handle disputes or chargebacks?
AI Models & Generation
What AI models are available?
How long does generation take?
What are the differences between "simple" and "advanced" modes?
Can I fix character or style consistency across shots?
What file types can I upload?
How do I upscale or auto-resize small images that fail validation?
Do you strip metadata from uploads?
Do you offer team workspaces and roles (viewer, editor, admin)?
Can I invite collaborators to the same canvas in real time?
Technical Support
Which browsers and devices are supported?
Why did my generation fail?
How do I report a bug?
How do I restore a deleted canvas or asset?
How do I contact support?
Do you offer onboarding or 1:1 walkthroughs?
How can I request features?
Where can I see recent changes and release notes?
How do I join the community or get early-access invites?
What is your SLA for enterprise?
Can I use email/password or only Google?
How do I reset a password or change my email?
Privacy, Security & Legal
Is my data secure and private?
Who owns the outputs I generate?
Can I use generated content commercially?
Do you train your models on my prompts or media?
Where is data stored?
Do you have backups and disaster recovery?
How do I manage copyrighted or licensed reference material?
Still have questions?
Contact Support